A: No. We don’t charge overage fees. If you exceed your monthly usage, we’ll notify you and upgrade you to the next plan level on your next invoice.

A: No. You can add as many team members as you want at no extra cost.

A: Yes. You can create as many chat or tutor instances as you need. Each can be trained for specific audiences or subjects, like individual courses. Your billing is based on total request usage across all of them.

A: Yes. The chat works in any language you want. We can also set it to detect and respond in the user’s language automatically.

A: No. We can provide an embedded version (iframe or script) or other options to deploy the chat however you prefer.

A: You’ll have a metrics dashboard in your Synchro account showing counts per chat instance. You can also get reports or alerts when you’re close to your limits.

A: Yes. You can choose what content is included, set tone and style, adjust message length and formatting, and control how it behaves. It can sound and act just like you.

A: Yes. You can have a primary and secondary model and switch between them or use different AI providers.

A: Yes. You can pause without penalty. Just contact your account executive or our support team.

A: Yes. We offer integration support. Whether your site is WordPress, Wix, custom, or something else, we’ll help you embed and set up the chat.

A: Yes. If you enable chat memory, it can remember previous interactions with a user, if you allow it.