E-COMMERCE
CUSTOMER SUPPORT
Minimizing Costs
With Effective Results
For Consumers
CURRENT CHALLENGES
IN E-COMMERCE
CUSTOMER SERVICE
Customers have high expectations for their e-commerce experience, especially when it comes to customer service. Today’s brands are struggling to keep up.
HIGH COST OF CUSTOMER SERVICE STAFFING
INCONSISTENT RESPONSE TIMES AND QUALITY
LIMITED AFTER HOURS SUPPORT
HOW SYNCHRO TRANSFORMS YOUR CUSTOMER SERVICE
1 - TRAIN SYNCHRO ON YOUR CONTENT & DATA
2 - SEAMLESSLY INTEGRATE SYNCHRO INTO YOUR SYSTEMS
3 - SYNCHRO FIELDS INTERACTIONS WITH YOUR CUSTOMERS ACROSS EMAIL, SMS & MORE
4 - SYNCHRO FREES YOUR TEAM UP TO HANDLE MORE COMPLEX REQUESTS
AI-POWERED RESPONSES
WITH 24/7 AVAILABILITY
Wherever your customers find you, Synchro is there. Create more positive interactions with your customers across email, SMS, social media, Shopify, chat and more, 24/7
CUSTOM TRAINED BY YOUR COMPANY’S EXPERTS
Our AI constantly trains itself on your company’s information and conversation history, enabling it to provide accurate, expertly crafted responses that don’t just feel human - they are human.
SIGNIFICANT IMPROVEMENTS IN RESPONSE TIMES & ACCURACY
Synchro AI ensures consistent, high-quality responses, enhancing customer satisfaction and operational efficiency with unlimited capacity for handling simultaneous requests.
KEY FEATURES
Your customer service is the last line of defense, and we arm it with lethal efficiency. Our system delivers Automated Responses with perfect spelling and grammar across every channel, learning what makes your service successful and improving with every interaction. It’s not a headache; Synchro easily integrates with existing CRM systems—becoming fully operational in less than four weeks.
Automated Responses with Perfect Spelling & Grammar
From website chat engines that give customers the right answers, to timely SMS, Synchro AI learns what makes your customer service successful and continually improves upon it
Easily Integrates with Existing CRM Systems
Synchro seamlessly integrates into most popular CRM systems automatically, becoming fully operational in under 4 weeks
Trained on specific customer service and sales queries
Referral programs incentivize users to spread the word, while partnerships with aligned organizations help extend our reach.
Scrapes & Analyzes Your Customer Service Emails
Synchro can pull and organize existing customer service emails into a spreadsheet to deepen its knowledge of your data. Synchro can also analyze your email questions and answers
MEASURABLE BENEFITS
OF SYNCHRO
58%
Decrease in customer service costs
93%
Decrease in response time
49%
Increase in Response Accuracy
26%
Increase in Sales Conversion
CASE STUDY
“INTEGRATING SYNCHRO INTO iMEMORIES CUSTOMER SERVICE HAS PROVIDED MEASURABLE ECONOMIC VALUE IN TERMS OF IMPROVED SALES CONVERSION ON OUR SITE, WHILE REDUCING OVERALL CUSTOMER SERVICE COSTS”
MARK RUKAVINA
FOUNDER/CEO
iMemories digitizes old home movies and photos into streaming shareable digital files.
The iMemories app gives you secure, cloud-based access to your digitized content to stream from your TV and other devices with unlimited storage and easy sharing.
iMemories relies on Synchro to sell it’s digitization services and support the customers
EASY IMPLEMENTATION & ROBUST SUPPORT
STEP 1
Gain access to the Synchro training dashboard within 24 hours of onboarding to start personalizing your AI model.
Our team begins working on any additional features, such as email scraping, analysis, and CRM integration within the first week for a robust setup.
STEP 2
Complete all additional services and conduct extensive testing across communication channels to ensure Synchro AI’s effectiveness.
Staff training integrates Synchro AI seamlessly into your operations, enhancing team usage.
STEP 3
Synchro AI goes live according to a rollout plan tailored to your company’s unique needs.
Synchro continually measures performance and works closely with you to communicate insights, make necessary improvements, and drive growth.
Consultation
Consultation
Interested in learning more about how we can grow your business?
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